Temu Taxi
At Temu Taxi, your privacy is important to us. This Privacy Policy explains how we collect, use, process, store, and protect your personal data when you use our website, mobile applications, and related services.
Temu Taxi is owned and operated by Maycom for Digital Technology, a registered company in the Arab Republic of Egypt, providing digital technology and transportation solutions.
By registering on our website or mobile applications, placing an order, or otherwise using our services, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, you must not use the Temu Taxi website, applications, or services.
We may update this Privacy Policy from time to time without prior notice. Any updated version will be published on our website and/or mobile applications. We recommend checking this page regularly to stay informed of any changes.
1. What Personal Data We Collect
We may collect and process the following categories of personal data:
A. Personal data you provide directly
We may collect personal data that you provide when you:
- create an account
- complete your profile
- book a ride
- contact customer support
- participate in promotions, surveys, or feedback forms
- communicate with us through social media or other channels
This data may include:
- full name
- phone number
- email address
- city or location
- account profile information
- trip details
- support request information
If required for insurance, compliance, or claims handling, we may also collect additional identification details that you voluntarily provide, such as date of birth or government-issued identification information, to the extent permitted by applicable law.
B. Personal data collected automatically
When you use our website or apps, we may automatically collect certain technical data, including:
- IP address
- date and time of access
- browser type and version
- operating system and device type
- app version and language settings
- pages viewed and links clicked
- device identifiers
- location data, where permission is granted
- app errors, logs, and system activity
C. Personal data about others
You may sometimes request a ride for another person and provide us with their contact information, such as a phone number. In that case, you are responsible for ensuring that the person understands and accepts that their information is being shared with us for the purpose of providing the requested service.
D. Information from other sources
We may receive information from other sources, including:
- ratings, reviews, and feedback
- reports relating to disputes or claims
- insurance providers
- financial service providers
- publicly available sources
- fraud prevention or identity verification partners
We may combine such information with other data we lawfully hold.
2. Why We Process Your Personal Data
We collect and use personal data for the following purposes:
A. For passengers and website/app users
- to create and manage user accounts
- to process and fulfill ride bookings
- to connect users with drivers and transportation partners
- to provide customer support
- to communicate with users بشأن bookings, support, and service updates
- to improve our website, apps, and services
- to personalize the user experience
- to process payments and prevent fraud
- to send service notifications and, where permitted, promotional materials
- to comply with legal, regulatory, and tax obligations
- to handle complaints, disputes, claims, and safety matters
B. For drivers and partners
- to create and manage driver or partner accounts
- to provide trip requests and operational support
- to manage completed orders and service performance
- to communicate regarding bookings, support, and account administration
- to maintain records for legal, tax, accounting, and compliance purposes
- to support insurance or claims processes where applicable
C. Mobile device services
Our applications may request access to certain mobile device features, including:
- Location: to identify pickup and drop-off points, show nearby drivers, and improve service accuracy
- Contacts: if enabled by you, to help book a ride for another person
- Storage: to save temporary technical data, app cache, or relevant uploads
Such access is used only with your permission and can generally be managed through your device settings.
D. Call and communication monitoring
When you contact customer support, your calls or communications may be monitored or recorded for quality assurance, training, dispute resolution, fraud prevention, and legal compliance.
3. How We Share Your Personal Data
We may share your personal data with third parties only where necessary and lawful, including with:
- drivers and transportation partners, to fulfill your bookings
- payment service providers, to process transactions
- insurance providers, where insurance coverage, claims, or related services apply
- technology, hosting, and infrastructure providers, who help us operate the platform
- customer support providers, who assist us in serving users
- governmental, judicial, regulatory, tax, or law enforcement authorities, where disclosure is required by law or necessary to protect rights, safety, or property
- fraud prevention, verification, and security service providers, where needed to protect the platform and users
We do not sell your personal data to third parties.
If our app uses third-party tools such as authentication, analytics, communication, or verification SDKs, those providers may process limited technical or verification data strictly as required to provide their services.
4. Consent and Withdrawal of Consent
By registering, booking, or using Temu Taxi services, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy, where consent is required by applicable law.
Where processing is based on your consent, you may withdraw that consent at any time. However, withdrawing consent may affect your ability to use certain features or services that depend on that data.
To withdraw consent or make a privacy-related request, please contact us at:
Please write “Privacy Request” in the subject line to help us process your request more efficiently.
We may need to verify your identity before processing certain requests.
5. How You Can Control Your Personal Data
You may have the right, subject to applicable law, to:
- access your personal data
- correct inaccurate or incomplete information
- request deletion of your data
- object to or restrict certain processing
- withdraw consent where processing is based on consent
- request a copy of your personal data
You may also be able to update certain account information directly through the website or mobile application.
To exercise any of these rights, please contact us at:
6. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including legal, tax, accounting, fraud prevention, dispute resolution, safety, and operational purposes.
If your account is closed, we may still retain certain information where required by law or where necessary for legitimate business purposes.
When retention is no longer required, data may be securely deleted or anonymized.
Deleting the Temu Taxi mobile application from your device does not automatically delete your account or personal data.
7. Data Security
We implement reasonable technical, physical, and administrative safeguards to protect your personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These measures may include:
- access controls
- secure servers and hosting practices
- encryption where appropriate
- logging and monitoring systems
- limited access by authorized personnel only
However, no system is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping your account credentials secure and for preventing unauthorized access to your account.
If you make payments through a third-party financial services provider, payment card information is entered directly on that provider’s secure system. Temu Taxi does not store full payment card details unless securely integrated and legally permitted.
8. Children’s Privacy
Temu Taxi services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that such data has been collected, we will take appropriate steps to delete it.
9. Cookies and Similar Technologies
We may use cookies and similar technologies on our website and apps for purposes such as:
- authentication and login
- remembering preferences and settings
- improving performance and functionality
- analytics and usage measurement
- fraud prevention and security
- marketing and advertising, where permitted by law
You can manage cookie preferences through your browser or device settings. Disabling cookies may affect some features of the service.
Our apps may also use software development kits (SDKs) from service providers for analytics, authentication, messaging, fraud prevention, or service improvement.
10. International Transfers
Where necessary, your personal data may be processed or transferred to service providers or partners located in other countries, provided that appropriate safeguards are in place and such transfers comply with applicable law.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we process your personal data, please contact us at:
Temu Taxi
Operated by Maycom for Digital Technology
Website: https://temutaxi.com
Email: support@temutaxi.com
Last Updated
March 2026
